Support

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SEARCH SOLUTIONS

Have you tried our free Freshdesk solutions page?

Your problem (and its solution) may already be on our comprehensive knowledgebase.
SEARCH SOLUTIONS
EMAIL SUPPORT

If you’ve signed up for annual support, help is just an email away.

Our basic, standard and premier support options include unlimited email support.
EMAIL SUPPORT
BUY ONE WEEK'S SUPPORT

Our annual support packages are now SOLD OUT.

If you need urgent help you can purchase one week's support to fix your problem.
BUY ONE WEEK'S SUPPORT

Support To Suit Your Needs

We have twenty-five years’ experience of providing support to a demanding customer base, with 1000’s of questions and problems. We’re used to dealing with users who have little IT knowledge, so we know how to keep things simple and avoid confusing jargon. You can choose the level of support your business needs, perhaps starting with our free Freshdesk solutions as you implement the system, and moving up to more comprehensive support cover as you start to rely on Herschel to control more and more areas of your business.

Signing Up For Support Is 100% Risk-Free

Support Herschel Systems Limited We’re sure you’ll enjoy using Herschel and be completely happy with the level of support you’ve chosen. So sure in fact, that once you’ve signed up for support, you can cancel it at any time and we’ll refund 100% of your support payments for the last twelve months.

No questions, no hassle, just your money back.

Herschel’s Support Options For Your Business

Free

£0a day
  • Solutions Page

Basic

£1a day
  • Solutions Page
  • Unlimited Support
  • One Day Response
  • Data Repair

Standard

£2a day
  • Solutions Page
  • Unlimited Support
  • 4 Hour Response
  • Data Repair
  • Free Document Changes
  • Free Upgrades

Premier

£5a day
  • Solutions Page
  • Unlimited Support
  • 1 Hour Response
  • Data Repair
  • Free Document Changes
  • Free Upgrades
  • Expert Hotline
  • Remote Access

Important Information

You’ll need to add VAT to our prices.  Our working hours are Monday-Friday 09:00 to 17:00 UK time. We use the award winning cloud-based Freshdesk platform to manage our support.