Support

We have over thirty years’ experience of providing support to a demanding customer base, with 1000’s of questions and problems. We’re used to dealing with users who have little IT knowledge, so we know how to keep things simple and avoid confusing jargon. You can choose the level of support your business needs, perhaps starting with our free Freshdesk solutions as you implement the system, and moving up to more comprehensive support cover as you start to rely on Herschel to control more and more areas of your business.

We’re sure you’ll enjoy using Herschel and be completely happy with the level of support you’ve chosen. So sure in fact, that once you’ve signed up for support, during the first three months you have the option to cancel and we’ll refund 100% of your payments.

No questions, no hassle, just your money back.

In addition to our guarantee, your Herschel support will be paid using Direct Debit via GoCardless.com – this means you will have full visibility of upcoming payments and will also be fully covered by the Direct Debit guarantee.

You’ll need to add VAT (currently 20%) to our prices. Our working hours are Monday-Friday 09:00 to 17:00 UK time. If you’d like to pay in a different currency, please contact us at sales@herschel.co.uk and we will send you a link to sign up. We use the award winning cloud-based Freshdesk platform to manage our support. Herschel Systems Ltd reserves the right to decline support sign up applications.